Terms of Use and Sale

Last updated: October 14, 2026

Introduction

This website is operated by Frissons & Bonbons. In these terms, the words “we,” “our,” and “us” refer to Frissons & Bonbons.

These Terms of Use and Sale govern the use of our website and purchases made through our online store.

Before placing an order, please read these terms as well as our Refund and Cancellation Policy. By confirming your purchase, you agree to the applicable terms presented to you. We recommend keeping a copy along with your order confirmation.

Please also review our Privacy Policy for information about how your personal information is handled.

Our online store is hosted by Shopify, which provides the platform we use to display our products and process orders.

1. Online Store Terms

To place an order, you must have the legal capacity to enter into the purchase or act with the authorization of your parent or guardian when such authorization is required.

You agree to provide accurate information and to use only a payment method that you are authorized to use.

You may not use our website or services for any unlawful or fraudulent purpose or in any way that infringes on the rights of others.

2. General Terms and Intellectual Property

The text, photographs, graphic elements, logos, and other content on this website belong to Frissons & Bonbons or their respective rights holders.

Unless you have written authorization or your use is otherwise permitted by law, you may not reproduce, modify, resell, or commercially exploit this content.

We may take reasonable measures to protect our website, our customers, and our team against fraud, abuse, and prohibited uses. These measures must comply with applicable laws and do not eliminate our obligations regarding orders that have already been concluded.

3. Accuracy of Information

We strive to provide accurate information regarding our products, their characteristics, prices, and availability.

If any information appears ambiguous or contradictory, please contact us before placing your order so that we can clarify it.

Older publications, promotions, or seasonal announcements may describe offers that are no longer available. Their continued presence on the website does not extend an offer beyond the conditions originally announced.

This section does not limit our obligations regarding the accuracy of descriptions, prices, or commitments related to your purchase.

4. Prices, Promotions, and Changes to the Service

Product prices, the applicable currency, and applicable taxes are displayed during the purchasing process. The total amount payable, including any paid options you selected, is shown before you confirm your order.

Promotions are subject to the terms and validity periods announced.

We may change our prices, product selection, and website features for future purchases. A later change does not alter the price or conditions of an order that has already been concluded.

The website may occasionally be unavailable due to maintenance or technical issues. Such interruptions do not end our obligations regarding orders currently in progress.

5. Products, Personalization, and Pickup

5.1. Our Products

Our ice cream cakes are made to order. Certain products, sizes, or seasonal editions may be available in limited quantities or only during certain periods.

Photographs show the general design and style of our products. Slight variations in finishing, colour, or decoration placement may occur due to the handmade nature of our products or differences in how colours appear on screens.

These variations must not alter the essential characteristics of the product ordered. No significant substitution will be made without your consent.

5.2. Cake Personalization

Certain cakes may be personalized using the options available on the product page, including the addition of a short message.

Please carefully review the text you enter, especially the spelling of names, dates, and numbers. We use the information you provide to complete the personalization.

The placement and style of the message may be adjusted based on available space and decorating constraints without changing its meaning.

Any special request entered in the order notes that is not part of the options offered must be confirmed by our team before it is considered accepted.

Errors contained in text provided by the customer and errors caused by our team are handled in accordance with our Refund and Cancellation Policy.

5.3. Allergies and Special Dietary Requests

If you have an allergy, intolerance, or dietary restriction, please contact us before ordering to verify ingredients, available information regarding cross-contact risks, and whether the product can be adapted.

Adding a dietary request to the order notes does not, by itself, constitute confirmation that the request can be accommodated. Any special adaptation must be expressly confirmed by our team.

This provision does not limit our obligations regarding product safety or the accuracy of the information we provide.

5.4. In-Store Pickup

We currently do not offer delivery. Orders must be picked up in store.

When placing your order, you must select the pickup location as well as the pickup date and time from the available options.

You may pick up your order at the scheduled time or later on the same day during the opening hours of the selected location.

If you receive confirmation that your order is ready before the scheduled pickup time, you may pick it up earlier during opening hours.

Your initial order confirmation does not necessarily mean that your order is already ready for pickup.

Any change to the pickup location or pickup date must be requested from our team and confirmed by us.

5.5. Late and Unclaimed Orders

If you expect to be significantly late or cannot come on the scheduled date, please contact us as soon as possible.

Due to the perishable nature of our products and the freezer space available, we cannot guarantee that an order can be stored beyond its scheduled pickup date without prior arrangements.

An unclaimed order does not automatically qualify for a refund, subject to any rights provided by law.

5.6. Transportation and Storage

After pickup, you are responsible for transporting and storing the product appropriately by following the instructions provided by our team.

For ice cream cakes, we recommend bringing a cooler or insulated bag, limiting transportation time, and placing the cake back in the freezer as soon as you arrive at your destination.

Any deterioration caused exclusively by improper transportation or improper storage after the product has been handed over is not our responsibility. This does not release us from responsibility for a defect that was already present at the time of pickup or for a fault attributable to us.

Detailed instructions are provided in our Refund and Cancellation Policy.

5.7. Changes, Cancellations, and Refunds

Our ice cream cakes are final sale in cases of change of mind, subject to any rights provided by law.

Requests for changes or cancellations must be submitted to us as soon as possible. Acceptance is not guaranteed and depends in particular on the preparation status of the order.

If your product has a quality issue, preparation error, or does not conform to your order, please contact us promptly, ideally within 24 hours of pickup, and provide your order number, a description of the issue, and photographs if possible.

Complete terms are provided in our Refund and Cancellation Policy.

6. Order Information, Billing, and Payment

You agree to provide accurate, complete, and up-to-date purchase and billing information, including your name and the contact information needed to reach you regarding your order.

Before confirming your purchase, please review the product, size, options, personalized message, and pickup details.

If there is a serious indication of fraud or unauthorized use of a payment method, we may carry out any checks reasonably necessary before continuing to process the order, in accordance with the law.

If a problem prevents us from preparing your order as agreed, we will contact you promptly to explain the situation and work toward a solution.

If we are unable to provide the product ordered and no replacement solution is accepted, any amounts paid for the unavailable product will be refunded. This refund does not limit any other rights or remedies that may be available to you under the law.

7. Third-Party Platforms and Tools

Our online store uses Shopify and may rely on other providers for certain features, including payment processing or pickup scheduling.

The services provided by these third parties may be subject to their own terms and policies when applicable and when these have been brought to your attention.

The use of an external provider does not release us from our obligations to you regarding your purchase.

If a technical issue prevents you from completing an order or reviewing its details, please contact us.

8. Links to Third-Party Websites

Our website may contain links to external websites, including social media platforms or partner websites.

These websites are operated independently from Frissons & Bonbons. The presence of a link does not mean that we endorse all of their content or practices.

Before providing personal information or completing a transaction on an external website, please review its terms and privacy policy.

This section does not limit any responsibility that may apply to us under the law.

9. Reviews, Comments, and Other Contributions

When you voluntarily publish a review or comment in a public area of our website, you authorize us to display it in that area without misrepresenting its meaning. You retain any rights you hold in your content.

You must have the necessary authorization to publish any text, photographs, or other materials you submit to us. Your content must not infringe on the rights of others or contain unlawful, threatening, discriminatory, or defamatory material.

We may remove fraudulent contributions, spam, or content that violates these terms.

Sending us a private message, complaint, or information about your order does not constitute general permission for us to use it in advertising. Separate authorization will be requested before we reuse a privately submitted photograph or testimonial for promotional purposes.

10. Personal Information

The handling of your personal information in connection with your use of the website and your purchases is governed by our Privacy Policy and applicable laws.

Please review that policy for information regarding the collection, use, disclosure, and retention of your personal information, as well as how to exercise your rights.

Any specific consent required for certain uses of your personal information will be requested separately when necessary.

11. Errors, Inaccuracies, and Omissions

We may correct typographical errors, inaccuracies, or omissions appearing on our website, including those relating to product descriptions, availability, and promotional information.

A correction does not authorize us to retroactively change the terms of your purchase or automatically cancel an order that has already been concluded.

If an error affects your order, we will contact you and handle the matter in accordance with our commitments and applicable laws.

12. Prohibited Uses

You may not use our website to commit fraud, impersonate another person, make an unauthorized payment, harass someone, or infringe upon the rights of others.

You may also not transmit malicious code, attempt to gain unauthorized access to accounts or systems, bypass security measures, or collect the personal information of other users without authorization.

We may restrict access to the website when such measures are reasonably necessary to prevent or stop prohibited use.

13. Warranties and Liability

We cannot guarantee that the website will always be available without interruption or free from technical incidents.

Our products remain covered by all applicable legal warranties. Any limitations regarding the operation of the website do not constitute an exclusion of warranties relating to the products sold.

Nothing in these terms is intended to release us from liability imposed by law, including liability for our own fault or that of our representatives, or to eliminate your remedies for a defective or non-conforming product.

14. User Responsibility and Indemnification

You remain responsible for your actions and for the content you submit while using the website, in accordance with applicable laws.

Any claim for indemnification related to improper use of the website must be based on applicable legal rules. This provision does not require you to indemnify us for a fault attributable to us.

15. Severability

If any provision of these terms is declared invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Such a decision may not have the effect of depriving a consumer of a mandatory right or protection.

16. Suspension or Termination of Website Use

You may stop using our website at any time. Doing so does not automatically cancel an order that has already been placed.

We may suspend or restrict access to the website for a legitimate reason, including fraud, a security issue, or a serious violation of these terms.

Suspending or closing access does not eliminate obligations arising from an existing order or the customer's rights regarding a refund, warranty, or claim.

17. Entire Agreement and Interpretation

These terms, our Refund and Cancellation Policy, the information specific to your order, and any particular commitments made to you together form the terms applicable to your purchase.

Nothing in these terms eliminates any commitment or representation that is legally binding on us.

In the event of doubt or ambiguity, these terms will be interpreted in accordance with applicable legal rules, including those that protect consumers.

Failure to immediately exercise a right does not, by itself, constitute a waiver of that right.

18. Governing Law and Dispute Resolution

These terms are governed by the laws applicable in Quebec and the federal laws of Canada that apply there.

If a problem arises, we encourage you to contact us so that we can work toward a solution.

Doing so does not prevent you from contacting the Office de la protection du consommateur, bringing a matter before a court of competent jurisdiction, or exercising any other remedy provided by law.

Nothing in these terms limits the mandatory protections applicable to your situation.

19. Changes to These Terms

We may update these terms to reflect changes to our activities, website, or legal requirements.

The date of the latest update appears at the beginning of this page.

New terms apply to orders concluded after they take effect. Orders that were already concluded remain subject to the terms applicable at the time of purchase, unless a change is agreed upon with you or required by law.

Simply publishing a new version does not retroactively change your order.

20. Contact Us

For any questions regarding these terms, your order, or a claim, please contact us:

Frissons & Bonbons – Maloney
894 Maloney Boulevard East
Gatineau, Quebec J8P 1H5
Canada

Phone: 819-893-0654

You may also contact us in person during our opening hours.